// Health guarantee
This page is a plain-language guide to the signed agreement, not a replacement for it. The complete current agreement is provided before any deposit, and the signed version always controls.
What it covers
A written 26-month guarantee accompanies every puppy. Covered conditions, time period and eligibility are summarized from the exact contract language — the full document is provided before deposit.
What is not covered
Exclusions (injury, environment, missed care, timing provisions) are listed plainly in the agreement — never hidden in fine print or collapsed sections.
Your responsibilities
First-examination deadlines, records, nutrition, preventive care and notification requirements are spelled out so a claim never fails on a technicality you did not know about.
How to make a claim
A numbered process with a direct contact route, required veterinary records and a clear decision path. We respond to every claim in writing.
Available remedies
The agreement states the actual contractual remedy — and any return, replacement, credit or veterinary-expense limits — in plain language.
The controlling agreement
The full agreement (with version date) is provided to every approved family before deposit. Final public wording is completing legal and veterinary review. Request a copy →