// Refunds & returns
Clear policies. No surprises.
How refunds are handled at Natalie’s Cane Corso Home — spelled out before you commit, with no fine-print games. Completing final legal review.
Eligibility
Health-based protection under the written 26-month guarantee, reviewed against documented veterinary evidence.
Processing time
Approved refunds are issued to the original payment method with written confirmation.
Case-by-case review
Each case is reviewed individually against vet records, go-home notes and the signed agreement.
Real support
A real person walks you through every step — no call centres, no scripts.
✓ Eligible — cases we cover
- Vet-confirmed covered condition within the 26-month health guarantee window
- Your application is declined by us after payment was made
- We cancel the placement before pickup or delivery
- Significant misrepresentation of the puppy’s details by us
- Documented breach of any written guarantee we have provided
✕ Not eligible
- ✕Change of mind after the puppy has been handed over
- ✕Conditions caused by the new environment, diet or care
- ✕Issues first reported after the guarantee window has passed
- ✕Indirect costs not pre-agreed with us in writing
- ✕Claims without a licensed veterinarian’s written diagnosis
The refund process, step by step
02
Document review
We compare your veterinarian’s diagnosis and records to our go-home notes.
03
Resolution offer
Vet-cost help, a replacement puppy, or a refund — you choose what fits best.
04
Funds returned
Approved refunds go back to the original payment method, with written confirmation.
Payments
There is no mandatory deposit at Natalie’s Cane Corso Home — approval always comes before any payment. Reserving a puppy removes them from public availability. We accept secure, traceable payment methods:
The signed placement agreement controls when website copy and contract language differ. Read the 26-month health guarantee.